Guest Experience Concierge Lead

IHG Hotels & Resorts; San Antonio (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Health/dental/vision insurance

401k plan

Job summary

InterContinental Hotels & Resorts is seeking a Concierge to lead guest services at our San Antonio property. You will coordinate guest requests, handle tickets and reservations, and collaborate with other departments to deliver memorable experiences for our guests. Required are strong communication skills, a friendly demeanor, and reliability.

Fluent English is essential; additional languages are a plus. Expected duties include staff training, scheduling, and maintaining presentation in the

Qualifications

• High School diploma or equivalent plus at least two year experience as a concierge or related discipline, or equivalent combination of education and experience.
• Some College and knowledge of locale preferred.
• Must speak fluent English.
• Other languages desirable.

Responsibilities

• Lead the day-to-day activities of the concierge desk.
• Schedule employees to ensure proper coverage.
• Assist with training of all concierge staff.
• Handle reservations and ticketing where applicable.
• Provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc.
• Respond promptly to guest concerns or complaints and escalate when needed.
• Coordinate with other departments to ensure seamless service.
• Support the lobby and concierge areas to reflect the hotel's standard.

Skills

Communication

Problem solving

Organizational skills

Training ability

Education

High School diploma or equivalent

Some College

Job description

InterContinental Hotels & Resorts is seeking a Concierge to lead guest services at our San Antonio property. You will coordinate guest requests, handle tickets and reservations, and collaborate with other departments to deliver memorable experiences for our guests. Required are strong communication skills, a friendly demeanor, and reliability.

Fluent English is essential; additional languages are a plus. Expected duties include staff training, scheduling, and maintaining presentation in the