Guest Experience Concierge (Front Desk)

InterContinental Hotels Group; San Diego (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

InterContinental Hotels Group in San Diego seeks a Front Desk Agent to warmly welcome guests, handle check-ins and check-outs, manage billing, and offer local insights for a memorable stay.

The role requires clear communication, problem-solving, and a flexible schedule including nights, weekends and holidays. A high school diploma is typical, with college preferred; fluency in the local language helps, and basic computer skills are essential.

Qualifications

• Excellent communication skills and guest service mindset.
• Ability to resolve issues with a friendly, proactive approach.
• Fluency in the local language; additional languages a plus.
• Strong reading, writing, basic math and computer skills.
• Flexible hours including nights, weekends, and holidays.
• High school diploma or equivalent; college degree a bonus.
• Experience in front desk or guest service preferred.
• Physical capability to lift up to 50 lbs as needed.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, upsell opportunities, and share options to improve stays.
• Handle cash and credit transactions.
• Check guests in and out, verify IDs, issue room keys, and manage safes.
• Record guest preferences and respond to messages, requests, and concerns.
• Be a trusted contact for guests and refer to management when needed.
• Follow safety procedures and wear required gear.
• Maintain a neat appearance and act as a brand ambassador.
• Know the day's events and activities.
• Assist colleagues with ad-hoc duties as needed.

Skills

Communication skills

Problem-solving

Local language fluency

Tech-savvy

Flexible schedule

Front desk experience

Physical stamina

Education

High school diploma

Job description

InterContinental Hotels Group in San Diego seeks a Front Desk Agent to warmly welcome guests, handle check-ins and check-outs, manage billing, and offer local insights for a memorable stay.

The role requires clear communication, problem-solving, and a flexible schedule including nights, weekends and holidays. A high school diploma is typical, with college preferred; fluency in the local language helps, and basic computer skills are essential.