Guest Services Manager – Front Office Leader at Resort Hotel

Hilton San Antonio; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Hilton San Antonio is seeking a Guest Services Manager to lead the Front Office team and ensure exceptional guest experiences at a premier Hill Country property. You will supervise daily operations, coach staff, and coordinate with housekeeping and maintenance to deliver smooth service.

The role requires 3+ years in front office or guest services, including a year in supervision, and proficiency with OnQ/Opera PMS.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum 3 years of progressive front office or guest services experience in a hotel environment.
• At least 1 year of supervisory or management experience required.
• Experience with hotel property management systems (OnQ, Opera, or similar) preferred.
• Strong leadership and interpersonal communication skills.
• Excellent problem-solving, decision-making, and conflict-resolution abilities.
• Advanced organizational skills and attention to detail.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel).
• Ability to lead by example and motivate a diverse team.
• Flexibility to work a variety of schedules, including weekends and holidays.

Responsibilities

• Oversee front office operations to ensure smooth guest arrivals, departures, and service delivery.
• Supervise, train, and coach front desk staff to achieve departmental goals and maintain service standards.
• Manage scheduling, payroll approvals, and daily performance evaluations.
• Resolve guest complaints promptly and professionally to ensure complete satisfaction.
• Monitor and verify accuracy in cash handling, billing, and reporting.
• Partner with Housekeeping, Maintenance, and other departments to coordinate operations and maximize efficiency.
• Ensure compliance with safety, security, and brand policies at all times.
• Support the Director of Rooms with administrative tasks, budgeting, and operational planning.
• Perform additional duties as assigned by management.

Skills

Leadership

Interpersonal communication

Problem-solving

Organizational skills

Microsoft Office Suite

Guest services

Education

High school diploma or equivalent

Tools

OnQ

Opera

Job description

Hilton San Antonio is seeking a Guest Services Manager to lead the Front Office team and ensure exceptional guest experiences at a premier Hill Country property. You will supervise daily operations, coach staff, and coordinate with housekeeping and maintenance to deliver smooth service.

The role requires 3+ years in front office or guest services, including a year in supervision, and proficiency with OnQ/Opera PMS.