Lead Concierge: Create Memorable Guest Experiences

IHG Hotels; United States; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Comprehensive benefits

Job summary

InterContinental Hotels & Resorts is seeking a Concierge to lead guest services, handle requests and reservations, and coordinate with other departments. You will train staff, ensure service standards, and help guests with local information and tickets.

The role emphasizes attentiveness, knowledge sharing, and a stylish, memorable guest experience, with a focus on teamwork and flawless hospitality execution.

Qualifications

• High School diploma or equivalent plus at least two year experience as a concierge or related discipline, or equivalent combination of education and experience.
• Some College and knowledge of locale preferred.
• Must speak fluent English. Other languages desirable.
• Ability to carry or lift items up to 25 pounds. Comfortable with phones and keyboards.
• Strong communication, problem solving, organizational and training abilities.

Responsibilities

• Lead the day-to-day activities of the concierge desk and schedule employees for proper coverage.
• Assist with training of all concierge staff and ensure understanding of services, facilities, and safety procedures.
• Coordinate guest requests for hotel services, tickets, transportation, and local information; handle reservations where applicable.
• Provide guest assistance with florists, couriers, mail services, and other needs; respond to guest concerns promptly.
• Promote teamwork and high-quality service; monitor VIP arrivals and in-house group meetings; assist with lobby/concierge area presentation.
• Perform other duties as assigned, including assisting the bell stand and luggage handling.

Skills

Fluent English

Education

High School diploma or equivalent

Some College

Job description

InterContinental Hotels & Resorts is seeking a Concierge to lead guest services, handle requests and reservations, and coordinate with other departments. You will train staff, ensure service standards, and help guests with local information and tickets.

The role emphasizes attentiveness, knowledge sharing, and a stylish, memorable guest experience, with a focus on teamwork and flawless hospitality execution.