Guest Experience Concierge

Noelle; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO exchange

Medical benefits

Dental benefits

Vision benefits

Maternity/paternity leave

Pet insurance

401k

Student loan repayment

Job summary

Noelle Nashville is seeking a guest relations professional to warmly welcome visitors, assign rooms, and guide them through our facility and the vibrant local scene. You will create personalized experiences that make guests feel valued from arrival to departure.

This role manages check-ins and check-outs, explains hotel amenities and policies, reviews rates, verifies payment methods, and responds promptly to requests with a courteous, can-do attitude.

Qualifications

• Experience in guest services or front desk preferred.
• Strong communication and friendly demeanor.
• Ability to manage multiple tasks with composure.
• Willingness to stand for extended periods.

Responsibilities

• Greet guests and verify reservations at arrival.
• Check in/out guests and explain rates and amenities.
• Process payments and verify credit cards on file.
• Respond promptly to guest requests and resolve issues.

Skills

Interpersonal skills

Attention to detail

Customer service mindset

Communication skills

Problem solving

Job description

Noelle Nashville is seeking a guest relations professional to warmly welcome visitors, assign rooms, and guide them through our facility and the vibrant local scene. You will create personalized experiences that make guests feel valued from arrival to departure.

This role manages check-ins and check-outs, explains hotel amenities and policies, reviews rates, verifies payment methods, and responds promptly to requests with a courteous, can-do attitude.