Night Auditor & Front Desk Concierge

Noelle; Nashville (TN); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

PTO and PTO exchange

Maternity/paternity leave

Pet insurance

Company 401k plan

Student loan repayment program

Job summary

Noelle Nashville seeks a front desk/concierge-style team member to welcome guests, manage check-ins/outs, and coordinate wake-up calls and guest services. The role emphasizes accuracy in balancing accounts, resolving discrepancies, and handling inquiries with a warm, attentive approach.

As part of Makeready, the position includes a comprehensive benefits package and standards aligned with hospitality service. Equal opportunity employer committed to diverse teams and exceptional guest care.

Qualifications

• Prior experience highly preferred.
• Attention to detail is essential.
• Ability to handle multiple requests simultaneously.

Responsibilities

• Balancing the accounts from day shift
• Managing front desk activity and handling guest check-ins and check-outs
• Ensure customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference
• Balance and audit accounts for accuracy
• Identify and resolve discrepancies
• Handle requests and complaints and directing them to other team members or departments accordingly
• Answer all internal and external calls and inquiries

Skills

Attention to detail

Experience preferred

Multitasking

Job description

Noelle Nashville seeks a front desk/concierge-style team member to welcome guests, manage check-ins/outs, and coordinate wake-up calls and guest services. The role emphasizes accuracy in balancing accounts, resolving discrepancies, and handling inquiries with a warm, attentive approach.

As part of Makeready, the position includes a comprehensive benefits package and standards aligned with hospitality service. Equal opportunity employer committed to diverse teams and exceptional guest care.