Guest Experience Concierge - Hotel Front Desk

Hampton Austin Airport; Austin (TX); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Employer matching 401K

Medical Insurance

Dental Insurance

Vision Insurance

FREE life insurance

Vacation Pay

Holiday Pay

Management training

Job summary

Aperture Hotels is seeking a Front Desk Associate to welcome guests, manage check-in/out, answer inquiries, and assist with reservations to start every stay on a positive note. You will contribute to a seamless guest experience through courteous communication and efficient service.

This role requires a friendly, customer-focused professional who can handle payments, protect guest information, and collaborate with other departments to ensure comfort and satisfaction during each stay.

Qualifications

• Experience in customer service in hospitality preferred.
• Ability to manage guest inquiries and reservations.
• Proficient in handling payments and maintaining accuracy.

Responsibilities

• Welcome guests and assist with check-in/out processes.
• Provide accurate information about local attractions and dining.
• Answer phone calls, respond to inquiries, and assist with reservations.
• Maintain a clean and organized front desk area and assist other departments as needed.

Skills

Customer service

Communication

Cash handling

Phone etiquette

Computer literacy

Teamwork

Guest privacy

Education

High School Diploma or GED

Tools

Hotel operation systems

Job description

Aperture Hotels is seeking a Front Desk Associate to welcome guests, manage check-in/out, answer inquiries, and assist with reservations to start every stay on a positive note. You will contribute to a seamless guest experience through courteous communication and efficient service.

This role requires a friendly, customer-focused professional who can handle payments, protect guest information, and collaborate with other departments to ensure comfort and satisfaction during each stay.