Guest Experience Associate — Front Desk

TRU By Hilton - Stoughton; Stoughton (WI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Employer Matching 401K Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

FREE life insurance

Vacation Pay

Holiday Pay

Management training

Job summary

Aperture Hotels in Stoughton, WI seeks a Front Desk Associate to deliver warm guest relations, manage check-in/check-out, answer inquiries, and assist with reservations.

You will contribute to a pleasant stay, maintain professional communication, handle cash, and support other departments as needed. A customer‑service mindset and teamwork are essential, with opportunities for training and growth within the company.

Qualifications

• High School Diploma or GED required.
• Preferred AA or Bachelor's degree.
• Experience in customer service or hospitality is a plus.

Responsibilities

• Provide a welcoming environment at all times.
• Courteous phone etiquette and guest inquiries.
• Handle reservations and check-in/out processes.
• Assist other departments as needed and protect guest privacy.
• Strive for 100% guest satisfaction.

Skills

Guest service mindset

Courteous communication

Computer literacy

Cash handling

Teamwork

Attention to privacy

Organizational skills

Instruction following

Energetic personality

Phone etiquette

Education

High School Diploma or GED

AA or Bachelor's Degree

Job description

Aperture Hotels in Stoughton, WI seeks a Front Desk Associate to deliver warm guest relations, manage check-in/check-out, answer inquiries, and assist with reservations.

You will contribute to a pleasant stay, maintain professional communication, handle cash, and support other departments as needed. A customer‑service mindset and teamwork are essential, with opportunities for training and growth within the company.