Front Desk Associate

Hotel Indigo - Tuscaloosa, AL; Tuscaloosa (AL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Employer Matching 401K Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

FREE life insurance

Vacation Pay

Holiday Pay

Management training

Job summary

Aperture Hotels’ Hotel Indigo – Tuscaloosa, AL is seeking a Front Desk Associate to greet guests, manage check-ins/outs, answer inquiries, and assist with reservations, dining and local recommendations. You will help ensure a smooth, welcoming experience during each guest's stay and support other departments as needed.

The role emphasizes courteous communication, computer literacy, and privacy protection, with opportunities for professional growth and company training within a dynamic

Qualifications

• Must have High School Diploma or GED.
• Flexibility to work shifts.
• Ability to work with little supervision while maintaining high performance.
• Excellent organizational skills.
• Ability to follow instructions.

Responsibilities

• Provide a welcoming environment at all times.
• Handle check-in/out and reservations.
• Communicate with guests professionally.
• Handle cash and credit card transactions accurately.
• Maintain guest privacy and security.
• Support other departments as needed.
• Strive for 100% guest satisfaction.

Skills

Customer service

Phone etiquette

Computer literacy

Communication

Teamwork

Cash handling

Privacy protection

Professionalism

Education

High School Diploma or GED

AA or Bachelor's Degree

Tools

Hotel operation systems

Job description

Front Desk Associate

Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Benefits:

• Employer Matching 401K Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• FREE life insurance
• Vacation Pay
• Holiday Pay
• Management training

Essential Functions:

• Provide a welcoming environment at all times
• Courteous phone etiquette
• Computer literacy
• Ability to effectively communicate with guests in a professional manner
• An energetic and outgoing personality
• Handle cash and credit cards accurately
• Demonstrate teamwork
• Protect guest information and ensure privacy
• Attempt to resolve complaints immediately and take ownership of situations
• Complete all Brand and Company Training in a timely manner
• Strive to achieve 100% guest satisfaction

Education, Experience, Other Requirements:

Required

• Flexibility to work in shifts and report for scheduled shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to follow instructions
• High School Diploma or GED

Preferred

• AA or Bachelor's Degree
• Work experience in Customer Service in the Hospitality Field
• Experience with hotel operation systems

Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent.

We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.

We are seeking an individual who embodies the core values that are integral to our success.

• Be Transparent and Accountable
• Be Actively Curious