Guest Experience Concierge - Front Desk

Clair Tappaan Lodge; Norden (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Employer Matching 401K Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

FREE life insurance

Vacation Pay

Holiday Pay

Management training

Job summary

Aperture Hotels is seeking a Front Desk Associate to deliver friendly guest relations from check-in to check-out, manage inquiries, and handle reservations with accuracy and courtesy.

You will assist other departments as needed, protect guest information, and strive for 100% guest satisfaction in a fast-paced hospitality environment.

Excellent communication, computer literacy, and adaptability are essential.

Qualifications

• Flexibility to work in shifts and report for scheduled shifts.
• Ability to work with little supervision while meeting high-performance standards.
• Excellent organization skills.
• High School Diploma or GED required.

Responsibilities

• Provide a welcoming environment at all times.
• Courteous phone etiquette and guest inquiries handling.
• Process check-in/out and reservations.
• Communicate with guests professionally and protect privacy.
• Assist other departments as needed to ensure guest satisfaction.
• Strive to achieve 100% guest satisfaction.

Skills

Customer service

Communication

Phone etiquette

Computer literacy

Cash handling

Teamwork

Privacy and security

Education

High School Diploma or GED

AA or Bachelor's Degree (Preferred)

Tools

Hotel operation systems

Job description

Aperture Hotels is seeking a Front Desk Associate to deliver friendly guest relations from check-in to check-out, manage inquiries, and handle reservations with accuracy and courtesy.

You will assist other departments as needed, protect guest information, and strive for 100% guest satisfaction in a fast-paced hospitality environment.

Excellent communication, computer literacy, and adaptability are essential.