Guest Experience Lead & Front Desk Specialist

SPS North America; Cupertino (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

401k with company match

Paid time off

Job summary

SPS North America is seeking a polished Receptionist to be the first point of contact in our Cupertino office. You will greet guests, manage the visitor log, route calls globally, and support security protocols while maintaining a professional demeanor and brand image.

You’ll be cross-trained in mail services, hospitality, and facilities support, ensuring conference rooms are camera-ready and catering is arranged. A high school diploma and 1–3 years in reception or hospitality are preferred.

Qualifications

• Education requirement: High School Diploma or equivalent.
• 1–3 years of professional experience in reception, concierge, or hospitality preferred.
• Strong English communication and professional appearance.

Responsibilities

• Greet all visitors warmly and manage the digital guest log.
• Route global calls with discretion and professionalism.
• Issue badges and manage access control with care.
• Support Mail Services, Hospitality, and Facilities tasks as needed.
• Set up and support high-tech conference rooms and catering.
• Keep reception, pantry, and break areas tidy and stocked.

Skills

Customer service

Communication

Professionalism

Discretion

Attention to detail

Education

High School Diploma or equivalent

Tools

Phone system

MS Office

PC/Mac

Job description

SPS North America is seeking a polished Receptionist to be the first point of contact in our Cupertino office. You will greet guests, manage the visitor log, route calls globally, and support security protocols while maintaining a professional demeanor and brand image.

You’ll be cross-trained in mail services, hospitality, and facilities support, ensuring conference rooms are camera-ready and catering is arranged. A high school diploma and 1–3 years in reception or hospitality are preferred.