Guest Experience Concierge — Front Desk, Sales & DailyPay

Hotel Management and Consulting, Inc.; Metuchen (NJ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

DailyPay Access

Medical, dental, and vision benefits

Paid time off

Employee Assistance Program

Career growth opportunities

Job summary

Hotel Management and Consulting, Inc. is seeking a positive Guest Attendant to greet guests, handle reservations and check-ins, assist with tours, and respond to special requests. This front office role requires strong communication, organization, and problem-solving skills to support guest satisfaction.

You will work in a performance-based culture with opportunities for growth, while enjoying flexible pay options and comprehensive benefits for full-time staff.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: Daily property operations including reservations, renewals, check-outs, and check-ins. Review and approval of front office paperwork and reports.
• Guest Services: Ensuring guest needs are met. Conduct tours for potential guests and close sales. Fulfill special guest requests (e.g., linen exchanges).
• Laundry Duties: Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels. Maintain clean and organized laundry area.
• Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Skills

Customer service

Front desk operations

Communication skills

Problem-solving

Time management

Proactive

Job description

Hotel Management and Consulting, Inc. is seeking a positive Guest Attendant to greet guests, handle reservations and check-ins, assist with tours, and respond to special requests. This front office role requires strong communication, organization, and problem-solving skills to support guest satisfaction.

You will work in a performance-based culture with opportunities for growth, while enjoying flexible pay options and comprehensive benefits for full-time staff.