Guest Experience Concierge - Front Desk & Reservations

Hireology; Omaha (NE); On-site; USD 17,000 - 25,000; Part time

Job summary

Hireology is seeking a part-time Hotel Front Desk Agent in the United States. The role is the guests’ first contact, handling check-in/check-out, reservations, and information on rooms, rates, and amenities.

You will welcome guests, assign rooms, assist with payments, and coordinate with housekeeping to ensure a smooth stay. Customer service focus and strong communication are essential.

Qualifications

• Experience in hotel front desk or receptionist role.
• Familiarity with OPERA PMS or similar hotel software.
• Strong customer service and communication skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify their credit card data.
• Register guests (contact details and stay dates).
• Welcome guests and assign rooms.
• Provide information about hotel, rooms, rates and amenities.
• Respond to guest complaints promptly and professionally.
• Coordinate with housekeeping to prepare rooms.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

Customer service mindset

Communication skills

Organizational skills

Front desk experience

Familiarity with travel sites

Tools

OPERA PMS

Booking/TripAdvisor

Job description

Hireology is seeking a part-time Hotel Front Desk Agent in the United States. The role is the guests’ first contact, handling check-in/check-out, reservations, and information on rooms, rates, and amenities.

You will welcome guests, assign rooms, assist with payments, and coordinate with housekeeping to ensure a smooth stay. Customer service focus and strong communication are essential.