Hotel Guest Services Specialist

Hireology; Lincoln (NE); On-site; USD 25,000 - 35,000; Full time

Job summary

Hireology is seeking a Hotel Front Desk Agent to be the first point of contact for guests, handling check-in/check-out, reservations, and information on rooms, rates and amenities. You will ensure guests have a smooth and memorable stay by delivering outstanding service.

Responsibilities include managing online and phone reservations, verifying payment methods, welcoming guests, coordinating with housekeeping, and upselling available facilities.

Qualifications

• Experience as a Hotel Front Desk Agent or similar role.
• Experience with hotel reservations software (OPERA PMS).
• Familiarity with travel planning websites (Booking and TripAdvisor).
• Excellent communication and organizational skills.

Responsibilities

• Check-in and check-out guests.
• Manage online and phone reservations.
• Inform guests about payment methods and verify credit cards.
• Register guests and collect stay details.
• Welcome guests and assign rooms.
• Provide information about rooms, rates and amenities.
• Respond to guest complaints professionally.
• Coordinate with housekeeping to ensure rooms are ready.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

Customer service

Communication

Organizational skills

Travel websites knowledge

Tools

OPERA PMS

Job description

Hireology is seeking a Hotel Front Desk Agent to be the first point of contact for guests, handling check-in/check-out, reservations, and information on rooms, rates and amenities. You will ensure guests have a smooth and memorable stay by delivering outstanding service.

Responsibilities include managing online and phone reservations, verifying payment methods, welcoming guests, coordinating with housekeeping, and upselling available facilities.