Guest Experience Concierge | Front Desk & Reservations

HVMG - Hospitality Ventures Management Group; Atlanta (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employer Matching 401K Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

FREE life insurance

Vacation Pay

Holiday Pay

Management training

Job summary

HVMG - Hospitality Ventures Management Group in Atlanta, GA is seeking a Front Desk Associate to welcome guests, manage check-in/out, and handle inquiries. You will assist with reservations, provide local recommendations, and support other departments as needed to enhance the guest experience.

The role requires strong computer literacy, professional communication, and a friendly, outgoing demeanor. You’ll contribute to a positive, efficient front desk operation and guest privacy protections.

Qualifications

• Provide a welcoming environment for guests at all times.
• Polite and professional phone communication.
• Demonstrate basic computer literacy for check-in/out and inquiries.
• Able to communicate effectively with guests and colleagues.
• Energetic and outgoing personality with a customer-first focus.
• Accurately process cash and credit card transactions.
• Work well as part of a team to ensure smooth operations.
• Protect guest privacy and handle information securely.
• Take ownership to resolve guest complaints promptly.

Responsibilities

• Provide a welcoming environment at all times.
• Courteous phone etiquette and guest inquiries handling.
• Check-in/out processing and reservation management.
• Provide recommendations for local activities and dining.
• Maintain computer literacy for front desk tasks.
• Assist other departments as needed and support team.
• Protect guest information and privacy, ensuring security.

Skills

Guest relations

Communication

Cash handling

Phone etiquette

Teamwork

Tools

POS systems

Job description

HVMG - Hospitality Ventures Management Group in Atlanta, GA is seeking a Front Desk Associate to welcome guests, manage check-in/out, and handle inquiries. You will assist with reservations, provide local recommendations, and support other departments as needed to enhance the guest experience.

The role requires strong computer literacy, professional communication, and a friendly, outgoing demeanor. You’ll contribute to a positive, efficient front desk operation and guest privacy protections.