Guest Experience Concierge - Front Desk Professional

Default (All-EOS Job Aggregator); Rehoboth Beach (DE); On-site; USD 17,000 - 28,000; Full time

Job summary

Bellmoor Inn & Spa in Rehoboth Beach, DE is seeking a Front Desk Agent to provide warm, professional service to guests from arrival to departure.

You will handle check-ins and check-outs, manage reservations, answer inquiries, coordinate transportation and restaurant bookings, and assist guests with requests to ensure a memorable stay.

This on-site role emphasizes hospitality, accuracy in guest records, and a positive, welcoming front desk environment.

Qualifications

• Greeting guests upon arrival with a hospitable welcome.
• Recording client information in the guest book or internal database and directing them to their rooms.
• Receiving calls, handling room reservations, and verifying bookings.
• Organising transportation services and making restaurant reservations for guests upon request.
• Processing payments and presenting the bill at check-out.
• Assisting guests with additional services including catering, weddings, and retreat activities.
• Maintaining a neat, orderly and positive front desk area.

Responsibilities

• Greeting guests upon arrival with a hospitable welcome.
• Recording client information in the guest book or internal database and directing them to their designated rooms.
• Receiving calls, conducting room reservations, and verifying existing bookings.
• Organising transportation services and making restaurant reservations for guests upon request.
• Processing customer payments and presenting them with the bill upon check-out.
• Assisting guests who request additional services including catering, wedding bookings, and retreat activities.
• Keeping the front desk neat, orderly, and positive.

Job description

Bellmoor Inn & Spa in Rehoboth Beach, DE is seeking a Front Desk Agent to provide warm, professional service to guests from arrival to departure.

You will handle check-ins and check-outs, manage reservations, answer inquiries, coordinate transportation and restaurant bookings, and assist guests with requests to ensure a memorable stay.

This on-site role emphasizes hospitality, accuracy in guest records, and a positive, welcoming front desk environment.