Front Office Agent

Default (All-EOS Job Aggregator); Rehoboth Beach (DE); On-site; USD 17,000 - 28,000; Full time

Job summary

Bellmoor Inn & Spa in Rehoboth Beach, DE is seeking a Front Desk Agent to provide warm, professional service to guests from arrival to departure.

You will handle check-ins and check-outs, manage reservations, answer inquiries, coordinate transportation and restaurant bookings, and assist guests with requests to ensure a memorable stay.

This on-site role emphasizes hospitality, accuracy in guest records, and a positive, welcoming front desk environment.

Qualifications

• Greeting guests upon arrival with a hospitable welcome.
• Recording client information in the guest book or internal database and directing them to their rooms.
• Receiving calls, handling room reservations, and verifying bookings.
• Organising transportation services and making restaurant reservations for guests upon request.
• Processing payments and presenting the bill at check-out.
• Assisting guests with additional services including catering, weddings, and retreat activities.
• Maintaining a neat, orderly and positive front desk area.

Responsibilities

• Greeting guests upon arrival with a hospitable welcome.
• Recording client information in the guest book or internal database and directing them to their designated rooms.
• Receiving calls, conducting room reservations, and verifying existing bookings.
• Organising transportation services and making restaurant reservations for guests upon request.
• Processing customer payments and presenting them with the bill upon check-out.
• Assisting guests who request additional services including catering, wedding bookings, and retreat activities.
• Keeping the front desk neat, orderly, and positive.

Job description

Bellmoor Inn & Spa
6 Christian St
Rehoboth Beach, DE 19971, USA

Description

Front Desk Agent duties and responsibilities

A Front Desk Agent ensures customers receive the best service possible from the property. They provide customers with their requested room, address their needs, and resolve any complaints they may have throughout their stay. Other duties and responsibilities of a Front Desk Agent may include:

• Greeting guests upon their arrival and providing a hospitable welcome.
• Recording client information in the company’s guest book or internal database and directing them to their designated rooms
• Receiving calls, conducting room reservations, and verifying existing bookings
• Organising transportation services and making restaurant reservations for guests upon request
• Processing customer payments and presenting them with the bill upon check-out
• Assisting guests who request additional services including catering, wedding bookings, and retreat activities
• Keeping the front desk neat, orderly, and positive.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.