Guest Experience Agent - Front Desk

Stonebridge; Rehoboth Beach (DE); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical and dental benefits

401(k) matching

Paid time off

Tuition aid

Job summary

Stonebridge in Rehoboth Beach, Delaware, is seeking a dedicated Guest Service Agent to serve as the primary contact for all guests. This role involves checking guests in and out of the hotel, providing exceptional customer service, and handling reservations accurately.

Applicants should have a certificate in hospitality or related experience, and demonstrate strong communication and customer service skills. This position offers comprehensive benefits including medical, dental, and 401(k) plans.

Qualifications

• Ability to read and comprehend simple instructions and correspondence.
• Fluency in English with solid verbal and written skills.
• Ability to interpret basic computer functions.

Responsibilities

• Serve as the primary contact for all guests throughout their stay.
• Check guests in and out of the hotel efficiently.
• Resolve guest complaints and provide high-quality service.

Skills

Accuracy and thoroughness

Customer service skills

Reliable task completion

Education

One year certificate from college or technical school

Related experience in hospitality

Tools

POS systems

Reservation systems

Job description

Stonebridge in Rehoboth Beach, Delaware, is seeking a dedicated Guest Service Agent to serve as the primary contact for all guests. This role involves checking guests in and out of the hotel, providing exceptional customer service, and handling reservations accurately.

Applicants should have a certificate in hospitality or related experience, and demonstrate strong communication and customer service skills. This position offers comprehensive benefits including medical, dental, and 401(k) plans.