Front Desk Experience Pro - Guest Service Champion

Aimbridge Hospitality; Wilmington (NC); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality's Wrightsville Beach property is seeking a Front Desk Agent to warmly welcome guests, smoothly handle check-ins and check-outs, and expertly manage requests with a friendly, proactive approach.

You will use hotel management software and Microsoft Office to keep reservations, billing, and guest communications precise, contributing to consistently memorable stays in a vibrant coastal setting.

Qualifications

• Front desk role requires delivering warm, first-rate guest service.
• Clear communication with guests and team is essential.
• Ability to think quickly and resolve issues effectively.
• Strong multitasking to manage reservations, check-ins/outs, and finances.

Responsibilities

• Assist guests with check-in/check-out procedures.
• Answer questions and fulfill guest requests.
• Coordinate with team to resolve issues and surprises.
• Maintain accurate records and process payments professionally.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Hotel experience preferred

Tools

Hotel management software

Microsoft Office

Job description

Aimbridge Hospitality's Wrightsville Beach property is seeking a Front Desk Agent to warmly welcome guests, smoothly handle check-ins and check-outs, and expertly manage requests with a friendly, proactive approach.

You will use hotel management software and Microsoft Office to keep reservations, billing, and guest communications precise, contributing to consistently memorable stays in a vibrant coastal setting.