Guest Experience Pro — Front Desk Agent

Aimbridge Hospitality; Columbia (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Disability Insurance

Life/AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent to greet guests, check in and out, and ensure an effortless and inviting stay. You are the face of the hotel, handling reservations and requests with precision and a friendly mindset.

You will collaborate with the team, manage guest inquiries, and resolve issues quickly to turn first impressions into lasting memories. A background in hospitality and familiarity with hotel software will help you shine.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: you bring warm vibes and top-tier service to make guests feel at home.
• Communication Champ: convey messages clearly and coordinate with the team.
• Quick-Thinking Problem Solver: address challenges promptly and turn them into positive outcomes.
• Multitasking Marvel: manage reservations, check-ins, check-outs, and financial details efficiently.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma

Hotel experience preferred

Tools

Hotel management software

Microsoft Office

Job description

Aimbridge Hospitality is seeking a Front Desk Agent to greet guests, check in and out, and ensure an effortless and inviting stay. You are the face of the hotel, handling reservations and requests with precision and a friendly mindset.

You will collaborate with the team, manage guest inquiries, and resolve issues quickly to turn first impressions into lasting memories. A background in hospitality and familiarity with hotel software will help you shine.