Guest Experience Pro — Front Desk

Aimbridge Hospitality, LLC; Saugatuck Township (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A frontline Front Desk Agent role at Aimbridge Hospitality, LLC focuses on warm welcomes, efficient check-ins and thoughtful departures. You’ll be the hotel’s face, creating a memorable guest experience through friendly service and precise desk operations.

The position requires great communication, problem-solving and multitasking as you manage reservations, guest requests and team coordination to ensure a smooth stay for every guest.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Welcome guests and ensure smooth check-ins and check-outs.
• Communicate clearly with guests and team to keep operations running smoothly.
• Think quickly to resolve issues and turn challenges into positive guest experiences.
• Juggle reservations, front-desk tasks and financial details with accuracy.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

A frontline Front Desk Agent role at Aimbridge Hospitality, LLC focuses on warm welcomes, efficient check-ins and thoughtful departures. You’ll be the hotel’s face, creating a memorable guest experience through friendly service and precise desk operations.

The position requires great communication, problem-solving and multitasking as you manage reservations, guest requests and team coordination to ensure a smooth stay for every guest.