Residence Inn Waldorf - Front Desk Agent

Aimbridge Hospitality; Waldorf (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Term Life & AD&D

Paid Time Off

Employee Assistance Program

401k

Job summary

Residence Inn Waldorf is seeking a Front Desk Agent to create welcoming experiences from check-in to check-out. You’ll greet guests, handle reservations, and coordinate requests with a friendly, professional approach.

This role emphasizes clear communication, quick problem solving, and multitasking in a fast-paced hotel environment. Prior hotel experience and familiarity with hotel software are a plus.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Deliver warm, top-tier guest service to ensure memorable stays.
• Communicate clearly and confidently with guests and colleagues.
• Resolve issues quickly to create smooth guest experiences.
• Manage reservations, check-ins/outs, and financial details efficiently.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High School Diploma

Tools

Hotel Management Software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Our recently renovated Residence Inn Waldorf is an all-suite, extended stay hotel, ideally located in the heart of Waldorf, Maryland, where you will find a variety of shopping, dining and entertainment options. Our hotel's location is within easy reach of many government and military agencies such as Indian Head NAVSEA, Andrews AFB and Dahlgren, Virginia. You'll also find our location convenient to Washington, D.C., and many companies such as Civista, Northrop Grumman, Beretta USA, NRG, Lockheed Martin, Oracle, GE, SAIC, Raytheon, Southern Maryland Hospital, and SMECO. The hotel was designed specifically for business travelers, insurance companies and relocations. Our studio and 1 and 2 bedroom suites offer fully equipped kitchens, living and dining areas, and work desks with free high speed Internet access; our suites provide all the comforts of home.