Guest Experience Specialist — Hotel Concierge

Paragon Hotel Company; Piedmont (SC); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Paid Instantly

Paid Time Off

Team Member Room Discounts

Referral Bonus Program

Job summary

A leading hospitality provider in South Carolina is seeking a guest service associate to enhance guest satisfaction and support hotel operations. This role requires professionalism, excellent communication skills, and the ability to manage multiple tasks. Candidates with over a year of experience in customer service at a branded hotel are preferred. This position comes with a variety of benefits including paid time off and employee discounts, ensuring a supportive work environment.

Qualifications

• 1+ years of experience in customer service at a branded hotel preferred.
• Must be able to stand for eight hours and carry up to 30 pounds.
• Must display characteristics of honesty and trustworthiness.

Responsibilities

• Greet and register guests, provide room assignments.
• Promote and sell hotel services/amenities.
• Maintain guest privacy and accommodate special requests when possible.

Skills

Customer service

Professionalism

Multi-tasking

Detail-oriented

Time management

Education

High School diploma or equivalent

Tools

Property management system (PMS)

Job description

A leading hospitality provider in South Carolina is seeking a guest service associate to enhance guest satisfaction and support hotel operations. This role requires professionalism, excellent communication skills, and the ability to manage multiple tasks. Candidates with over a year of experience in customer service at a branded hotel are preferred. This position comes with a variety of benefits including paid time off and employee discounts, ensuring a supportive work environment.