Front Desk & Guest Services Associate - Hospitality

Concord Hospitality Enterprises Co.; Mount Pleasant (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk/Guest Services Clerk in Mount Pleasant, SC to provide welcoming, proactive service at the hotel front desk.

You will engage with guests, handle inquiries, and ensure a memorable stay through attentive hospitality and clear communication with teams across departments. The position emphasizes guest satisfaction, courtesy, problem resolution, and knowledge of brand programs, with opportunities for career development and advancement

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures
• We offer competitive wages and a comprehensive benefit package for full-time associates

Job description

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk/Guest Services Clerk in Mount Pleasant, SC to provide welcoming, proactive service at the hotel front desk.

You will engage with guests, handle inquiries, and ensure a memorable stay through attentive hospitality and clear communication with teams across departments. The position emphasizes guest satisfaction, courtesy, problem resolution, and knowledge of brand programs, with opportunities for career development and advancement