Extended Stay America Fort Wayne South - Front Desk Agent

Aimbridge Hospitality; Fort Wayne (IN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Daily Pay

Medical/Dental/Vision

Disability Insurance

Life & AD&D

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Extended Stay America - Fort Wayne - South is seeking a Front Desk Agent to provide warm greetings, smooth check-ins, and thoughtful farewells. You are the face of the hotel, ensuring guests feel welcome and cared for while managing reservations and requests with precision.

The role emphasizes strong guest service, clear communication, and the ability to multitask in a fast-paced environment. This onsite position offers a benefits package after a waiting period and is ideal for

Qualifications

• High school diploma or equivalent required.
• Experience in hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Greet guests and manage check-ins/outs with a smile.
• Coordinate with team and respond to guest requests.
• Handle reservations and financial details with accuracy.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Welcome to Extended Stay America - Fort Wayne - South. Whether it's museums, the zoo, or historic sites, Fort Wayne has it all. Create the perfect trip with a room at Extended Stay America, where you'll enjoy relaxing with your favorite shows on our flat-screen TVs that include premium channels free of charge.