Guest Experience Concierge

InterContinental Hotels Group; Augusta (GA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Full uniform

Impressive room discounts

Best-in-class training

Wellbeing program

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent in Augusta, GA to deliver a seamless guest experience from greeting to checkout. You will manage payments, check-in/out, and anticipate guest needs with local recommendations.

The role emphasizes clear communication, problem-solving, and comfort with basic tech, supporting a welcoming, inclusive hotel environment at IH G. This is a non-exempt, on-site position with competitive pay and benefits.

Qualifications

• Excellent communication skills to address guest concerns and compliments.
• Strong problem-solving to turn issues into positive memories.
• Basic literacy, math, and computer skills for handling transactions and check-in/out.

Responsibilities

• Greet guests warmly to kick off memorable experiences.
• Handle payments for bookings and process check-ins/outs smoothly.
• Provide local insights and tailored recommendations to guests.

Skills

Communication

Customer service

Problem solving

Tech literacy

Job description

InterContinental Hotels Group is seeking a Front Desk Agent in Augusta, GA to deliver a seamless guest experience from greeting to checkout. You will manage payments, check-in/out, and anticipate guest needs with local recommendations.

The role emphasizes clear communication, problem-solving, and comfort with basic tech, supporting a welcoming, inclusive hotel environment at IH G. This is a non-exempt, on-site position with competitive pay and benefits.