Guest Experience Lead — Front Desk

Crowne Plaza North Augusta; North Augusta (SC); On-site; USD 26,000 - 38,000; Full time

Job summary

Crowne Plaza North Augusta is seeking a Front Desk Agent to warmly welcome guests and manage check-in/check-out, reservations, and payments. You will answer questions, promote IHG One Rewards, and coordinate with hotel teams to meet guest needs.

The role emphasizes professional guest service, confidentiality, and adherence to Crowne Plaza and IHG policies, in a fast-paced hotel environment.

Qualifications

• Previous hotel, customer service, hospitality or related guest-service experience preferred.
• Strong customer-service and interpersonal skills.
• Ability to communicate professionally with guests and coworkers.
• Basic computer skills required.
• Experience with hotel property management systems preferred.
• Ability to accurately handle cash and financial transactions.

Responsibilities

• Greet guests in a warm, professional manner.
• Check-in and check-out service with accuracy.
• Verify guest information, reservations, and payment details.
• Provide information on hotel amenities and local attractions.
• Respond to guest questions and resolve concerns.
• Maintain confidentiality and follow policies.

Skills

Customer service

Interpersonal skills

Problem-solving

Communication

Multitasking

Education

High school diploma or equivalent

Tools

PMS experience

Job description

Crowne Plaza North Augusta is seeking a Front Desk Agent to warmly welcome guests and manage check-in/check-out, reservations, and payments. You will answer questions, promote IHG One Rewards, and coordinate with hotel teams to meet guest needs.

The role emphasizes professional guest service, confidentiality, and adherence to Crowne Plaza and IHG policies, in a fast-paced hotel environment.