Guest Experience Concierge: Front Desk & Operations

The Cooper; South Carolina; Vor Ort; USD 17.000 - 25.000; Vollzeit

Zusammenfassung

The Cooper is seeking a Front Desk Agent to provide exceptional guest accommodations and support across both lobby and operations shifts. This role blends front-of-house guest interactions with back-of-house processes to ensure smooth, memorable stays.

Candidates should be comfortable in a fast-paced luxury environment, with strong communication skills and fluency in English. The position emphasizes professional appearance and the ability to multitask under pressure.

Qualifikationen

• Experience in front office or customer service, preferably in a luxury environment.
• Excellent communication and interpersonal skills.
• Fluency in English; additional languages are an asset.
• Ability to multitask, stay calm under pressure, and solve problems efficiently.

Aufgaben

• Greet guests and assist with check-ins and check-outs.
• Answer calls and respond to guest inquiries in a timely manner.
• Maintain knowledge of hotel features, services, and hours of operation.
• Monitor lobby activity and coordinate with other hotel departments as needed.
• Protect confidentiality and security of guest information.

Kenntnisse

Guest interaction

English proficiency

Communication skills

Multitasking

Professional appearance

Tools

Property Management System (PMS)

Jobbeschreibung

The Cooper is seeking a Front Desk Agent to provide exceptional guest accommodations and support across both lobby and operations shifts. This role blends front-of-house guest interactions with back-of-house processes to ensure smooth, memorable stays.

Candidates should be comfortable in a fast-paced luxury environment, with strong communication skills and fluency in English. The position emphasizes professional appearance and the ability to multitask under pressure.