Guest Experience & Front Desk Specialist

The Cooper; Tulsa (OK); On-site; USD 17,000 - 25,000; Full time

Job summary

The Cooper seeks a courteous Front Desk Agent to warmly welcome guests, manage check-ins/outs, and coordinate with lobby and operations teams. You will represent the hotel’s luxury standards and ensure guest comfort from arrival through departure.

Ideal candidates have strong English communication, experience in front office or hospitality, and proficiency with property management systems. A professional appearance and the ability to multitask in a fast-paced environment are essential.

Qualifications

• Experience in front office or customer service, preferably in a luxury environment.
• Fluency in English.
• Ability to multitask and work in a fast-paced setting.
• Proficient with property management systems.
• Professional appearance and demeanor.

Responsibilities

• Greet guests and assist with check-ins and check-outs.
• Answer inquiries via phone and face-to-face with courtesy.
• Maintain knowledge of hotel features, services and hours.
• Coordinate with operations and lobby host shifts as needed.

Skills

Front desk

Customer service

Professional appearance

English fluency

Tools

Property management system

Job description

The Cooper seeks a courteous Front Desk Agent to warmly welcome guests, manage check-ins/outs, and coordinate with lobby and operations teams. You will represent the hotel’s luxury standards and ensure guest comfort from arrival through departure.

Ideal candidates have strong English communication, experience in front office or hospitality, and proficiency with property management systems. A professional appearance and the ability to multitask in a fast-paced environment are essential.