Guest Experience Concierge | Front Desk Host

Hyatt Centric; Philadelphia (Philadelphia County); On-site; USD 29,000 - 38,000; Full time

Job summary

Hyatt Centric Philadelphia is seeking a friendly Host to welcome guests, handle check-in, assist with luggage, and provide attentive service. The role emphasizes empathy, active listening, and a ready-to-help attitude to ensure memorable stays.

The position requires front desk or customer service experience, strong communication, basic computer skills (Opera preferred), and flexibility for afternoon, evening, weekend and holiday shifts; weekend and holiday coverage with Sunday priority.

Qualifications

• The ideal candidate will have previous front desk, customer service experience and professional presentation.
• Excellent interpersonal, organizational and communication skills.
• Basic computer systems knowledge.
• Opera knowledge preferred.
• Ability to stand for long periods of time.
• Fulfill a flexible schedule to include afternoon, evening, weekend & holiday shifts.
• Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best.

Responsibilities

• Display empathy and demonstrate listening skills in all interactions
• Manage the registration process to confirm guest information, acknowledge preferences as noted, provide guest with room keys and offer luggage assistance
• Tailor interactions based on guests’ needs and available data
• Understand and be familiar with hotel room inventory to manage and allocate based on availability and guest preferences
• Provide appropriate recognition to members of Hyatt’s loyalty program
• Respond accurately to inquiries and offer knowledge of the hotel features/general information
• Approach guest issues with compassion and recover service as appropriate
• General cashiering skills
• Work collaboratively and effectively with other hotel departments
• End of Day reconciliation and business close reports
• Partner with overnight security and engineering should any guest issues arise
• Provide detailed pass down for the next shift

Skills

Front desk experience

Customer service

Professional presentation

Interpersonal skills

Communication skills

Basic computer knowledge

Tools

Opera PMS

Job description

Hyatt Centric Philadelphia is seeking a friendly Host to welcome guests, handle check-in, assist with luggage, and provide attentive service. The role emphasizes empathy, active listening, and a ready-to-help attitude to ensure memorable stays.

The position requires front desk or customer service experience, strong communication, basic computer skills (Opera preferred), and flexibility for afternoon, evening, weekend and holiday shifts; weekend and holiday coverage with Sunday priority.