Front Desk & Guest Experience Host

Hyatt Hotels Corporation; Indianapolis (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Hyatt Hotels invites applications for a Hotel Host position focused on delivering high-quality guest service across multiple hotel spaces, including front desk areas, cafes, and meeting room services. The role emphasizes a welcoming, helpful, and exceptional guest experience in a fast-paced environment.

Candidates should have strong English communication, be 18+, and able to multi-task with basic computer skills. Scheduling flexibility for AM/PM shifts, weekends and holidays is required.

Qualifications

• Customer service experience is required, preferably in a hotel or related field.
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays.
• Requires strong command of the English language to include speaking, reading and writing.
• Ability to learn quickly and work in fast paced position with guest interaction.
• Must be able to multi-task, must be 18 years or older.
• Desire to satisfy the needs of others in a fast paced environment.
• High school diploma or equivalent required.
• Ability to lift, push, and pull moderate weight (minimum of 20 lbs).
• Basic computer skills (Word, Excel, etc.).

Responsibilities

• The Hotel Host creates an experience for guests at the Hotel Host Stand, Bakery Café, Guest Kitchen, e-room and TV den, including guest check-in and check-out and servicing meeting rooms.
• The position requires previous guest service experience and the ability to communicate well with guests.
• Hyatt Place experiences and standards drive the role, with a focus on welcoming, helpful and exceptional service.

Skills

Customer service

English proficiency

Multi-tasking

Basic computer skills

Education

High school diploma or equivalent

Job description

Hyatt Hotels invites applications for a Hotel Host position focused on delivering high-quality guest service across multiple hotel spaces, including front desk areas, cafes, and meeting room services. The role emphasizes a welcoming, helpful, and exceptional guest experience in a fast-paced environment.

Candidates should have strong English communication, be 18+, and able to multi-task with basic computer skills. Scheduling flexibility for AM/PM shifts, weekends and holidays is required.