Front Office Host

Hyatt Centric; Philadelphia (Philadelphia County); On-site; USD 29,000 - 38,000; Full time

Job summary

Hyatt Centric Philadelphia is seeking a friendly Host to welcome guests, handle check-in, assist with luggage, and provide attentive service. The role emphasizes empathy, active listening, and a ready-to-help attitude to ensure memorable stays.

The position requires front desk or customer service experience, strong communication, basic computer skills (Opera preferred), and flexibility for afternoon, evening, weekend and holiday shifts; weekend and holiday coverage with Sunday priority.

Qualifications

• The ideal candidate will have previous front desk, customer service experience and professional presentation.
• Excellent interpersonal, organizational and communication skills.
• Basic computer systems knowledge.
• Opera knowledge preferred.
• Ability to stand for long periods of time.
• Fulfill a flexible schedule to include afternoon, evening, weekend & holiday shifts.
• Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best.

Responsibilities

• Display empathy and demonstrate listening skills in all interactions
• Manage the registration process to confirm guest information, acknowledge preferences as noted, provide guest with room keys and offer luggage assistance
• Tailor interactions based on guests’ needs and available data
• Understand and be familiar with hotel room inventory to manage and allocate based on availability and guest preferences
• Provide appropriate recognition to members of Hyatt’s loyalty program
• Respond accurately to inquiries and offer knowledge of the hotel features/general information
• Approach guest issues with compassion and recover service as appropriate
• General cashiering skills
• Work collaboratively and effectively with other hotel departments
• End of Day reconciliation and business close reports
• Partner with overnight security and engineering should any guest issues arise
• Provide detailed pass down for the next shift

Skills

Front desk experience

Customer service

Professional presentation

Interpersonal skills

Communication skills

Basic computer knowledge

Tools

Opera PMS

Job description

Organization- Hyatt Centric Philadelphia

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Centric team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Organization- Hyatt Centric Philadelphia

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Centric team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. A Host is responsible for greeting guests on arrival and making them feel welcome and comfortable during their stay. A Host’s priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests – wherever possible, getting to know them and their preferences on a personal level. A Host is a key contact person and resource for guests throughout their stay and should demonstrate creative problem solving. A Host also plays the important role of ensuring that the departure motivates guests to come back to the hotel at the earliest opportunity. Hosts should possess strong communication skills, be detail oriented, comfortable with technology, confident in basic financial transactions, maintain professional composure during high stress situations & leading with a smile. Shifts will require weekends and holidays with guaranteed two days off during the week. Times of shift to be flex between 1 st and 2 nd shift with priority need shift of Sunday 1 st Shift. If you are unable to work Sunday please do not apply. Estimated schedule to include 9am on Sundays, Off Days – Monday & Tuesday, 3pm shifts on Wednesday – Friday & 11am on Saturday. *Schedules are subject to shift given requests off & business demands but overall remain the same. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Responsibilities include:

• Display empathy and demonstrate listening skills in all interactions
• Manage the registration process to confirm guest information, acknowledge preferences as noted, provide guest with room keys and offer luggage assistance
• Tailor interactions based on guests’ needs and available data
• Understand and be familiar with hotel room inventory to manage and allocate based on availability and guest preferences
• Provide appropriate recognition to members of Hyatt’s loyalty program
• Respond accurately to inquiries and offer knowledge of the hotel features/general information
• Approach guest issues with compassion and recover service as appropriate
• General cashiering skills
• Work collaboratively and effectively with other hotel departments
• End of Day reconciliation and business close reports
• Partner with overnight security and engineering should any guest issues arise
• Provide detailed pass down for the next shift

View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

Qualifications

• The ideal candidate will have previous front desk, customer service experience and professional presentation
• Excellent interpersonal, organizational and communication skills
• Basic computer systems knowledge
• Opera knowledge preferred
• Ability to stand for long periods of time
• Fulfill a flexible schedule to include afternoon, evening, weekend & holiday shifts.
• Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best

Use your past hotel job experience to make a difference at Hyatt.