Guest-Experience Front Desk Specialist

Guru Hospitality; Philadelphia (Philadelphia County); On-site; USD 21,000 - 28,000; Full time

Job summary

Guru Hospitality is seeking a Front Desk Clerk in Philadelphia to support Guest Service Agents with check-in and check-out processes and to assist guests with inquiries, directions, and local recommendations.

The role emphasizes delivering outstanding guest service while contributing to profitability, with opportunities to learn hotel operations and community events in a busy hospitality environment.

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline.
• Strong customer focus, adaptability, and dependability.

Responsibilities

• Assist Guest Service Agents with checking in/out guests.
• Respond to guest inquiries in a timely, friendly and efficient manner.
• Provide directions to guests to local destinations.
• Maintain product knowledge of hotel services and events.
• Support team members and other departments to maintain positive working relationships.
• Provide or obtain accurate information.
• Assist with guest check-in/out.

Skills

Guest service mindset

Integrity & discipline

Customer focus

Job description

Guru Hospitality is seeking a Front Desk Clerk in Philadelphia to support Guest Service Agents with check-in and check-out processes and to assist guests with inquiries, directions, and local recommendations.

The role emphasizes delivering outstanding guest service while contributing to profitability, with opportunities to learn hotel operations and community events in a busy hospitality environment.