Guest Experience Concierge — Front Desk & Hospitality Lead

CBRE HV; New York (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

CBRE Concierge role in New York requires welcoming interactions as the building's first point of contact for employees, clients, guests, and visitors. The position sits within CBRE’s Workplace Experience team, aimed at delivering exceptional service and building lasting relationships.

You will anticipate needs, coordinate services, offer local recommendations, and support daily operations to foster a positive environment and memorable experiences for all building occupants.

Qualifications

• High School Diploma or GED with 5+ years of job-related experience.
• Prior shift manager or supervisory experience preferred.
• Excellent organizational skills and a master-level inquisitive mindset.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Responsibilities

• Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
• Record and log service requests and track the statuses. Provide administrative aid to management as needed.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Respond to requests in a timely manner.
• Deliver world-class customer service to all individuals in the facility. Encourage guests and tenants to refer personal and business associates to the location.
• Build and maintain a database of local business recommendations. This includes preferred transportation sources, dining, entertainment, etc.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Acknowledge inquiries or complaints from clients, co-workers, and supervisors. Provide solutions in a professional customer service-driven manner.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

Skills

Supervisory experience

Customer service

Problem solving

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE Concierge role in New York requires welcoming interactions as the building's first point of contact for employees, clients, guests, and visitors. The position sits within CBRE’s Workplace Experience team, aimed at delivering exceptional service and building lasting relationships.

You will anticipate needs, coordinate services, offer local recommendations, and support daily operations to foster a positive environment and memorable experiences for all building occupants.