Workplace Experience Coordinator - Mountain View, CA

CBRE Group, Inc.; Mountain View (CA); On-site; USD 42,000 - 70,000; Full time

Job summary

CBRE Group, Inc. in Mountain View is seeking a Workplace Experience Coordinator to deliver a world-class customer service experience to employees and guests of a designated building. You will act as the first point of contact, greet entrants, issue passes, and support daily operations.

You will coordinate events, arrange dining and recreational activities, manage on-site services, and coordinate with vendors while following security procedures to ensure a safe and welcoming workplace environment.

Qualifications

• Experience delivering world-class customer service.
• Ability to greet visitors and manage passes while following security protocols.
• Strong communication skills for phone and group presentations.
• Ability to coordinate events and activities on-site.

Responsibilities

• First point of contact for visitors; greet warmly and issue passes per security protocols.
• Answer phones professionally and assist with meetings and presentations.
• Arrange and confirm recreational, dining, and business activities for requestors.
• Coordinate workplace services including mail, office supplies, onboarding, and janitorial/maintenance.
• Acknowledge inquiries and provide professional, customer-service-driven solutions.
• Organize and manage on-site events; secure space, set up, and tear down, and coordinate supplies.
• Follow property-specific security and emergency procedures; notify stakeholders as needed.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed information within the team and follow manager directions.

Skills

Customer service

Hospitality

Communication

Job description

Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.