Guest Experience Concierge – Front Desk & Doorman (PT)

Planned Companies; Silver Spring (MD); On-site; USD 23,000 - 30,000; Part time

Job summary

Planned Companies’ Front Desk Associates and Doormen welcome tenants, guests and vendors to the building, coordinating services and access. The role emphasizes delivering personalized experiences and staying informed about local attractions, dining, and entertainment to assist residents and visitors.

This part-time position (Tue–Sat, 3pm–7pm) in Silver Spring, MD offers duties including reservations, event planning support, mail handling, and access control, with a focus on courtesy,

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences.
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Skills

Customer service

Communication

Multitasking

Time management

Local knowledge

Job description

Planned Companies’ Front Desk Associates and Doormen welcome tenants, guests and vendors to the building, coordinating services and access. The role emphasizes delivering personalized experiences and staying informed about local attractions, dining, and entertainment to assist residents and visitors.

This part-time position (Tue–Sat, 3pm–7pm) in Silver Spring, MD offers duties including reservations, event planning support, mail handling, and access control, with a focus on courtesy,