Overnight Concierge & Guest Experience (Part-Time)

Jobvite, Inc.; Baltimore (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Job summary

Planned Companies in Baltimore, MD is seeking Front Desk Associates and Doormen to welcome tenants, guests and vendors and deliver personalized guest experiences. The role involves greeting entrants, coordinating reservations, organizing on-site events and guiding access across the lobby environment.

Applicants should have 3+ years of customer service, strong communication, and the ability to multitask, while lifting up to 50 lbs when required.

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Skills

Customer service

Communication

Time management

Multitasking

Local knowledge

Physical stamina

Job description

Planned Companies in Baltimore, MD is seeking Front Desk Associates and Doormen to welcome tenants, guests and vendors and deliver personalized guest experiences. The role involves greeting entrants, coordinating reservations, organizing on-site events and guiding access across the lobby environment.

Applicants should have 3+ years of customer service, strong communication, and the ability to multitask, while lifting up to 50 lbs when required.