Guest Experience Concierge - Front Desk (Commission)

Sunset Key Cottages; Key West (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Sunset Key Cottages in Key West, FL seeks a highly organized Front Desk Concierge to greet guests, recognize VIPs, and manage check-ins and check-outs with a focus on first impressions.

You will handle reservations, coordinate with bell staff, process payments, assist with excursions, and diffuse tense situations with patience and poise. Strong interpersonal and communication skills are essential.

Qualifications

• High school diploma or GED.
• Previous customer service experience.
• Exceptional interpersonal skills.
• Excellent written and verbal communication.
• Time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.

Responsibilities

• Greeting guests upon arrival and making them feel welcome.
• Recognizing repeat, VIP status and/or loyalty.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Assisting guests with arranging reservations/excursions.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests, handling guest opportunities.

Skills

Customer service

Interpersonal skills

Verbal communication

Time management

Organizational skills

Conflict resolution

Patience

Education

High school diploma or GED

Job description

Sunset Key Cottages in Key West, FL seeks a highly organized Front Desk Concierge to greet guests, recognize VIPs, and manage check-ins and check-outs with a focus on first impressions.

You will handle reservations, coordinate with bell staff, process payments, assist with excursions, and diffuse tense situations with patience and poise. Strong interpersonal and communication skills are essential.