Guest Experience Concierge - Front Desk

Carter Hospitality Group, LLC; Kissimmee (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Job summary

Carter Hospitality Group, LLC in Kissimmee, FL is seeking a friendly front desk agent to provide outstanding guest service. You will check guests in and out, manage PBX operations, take reservations, and offer concierge assistance with courtesy and accuracy.

The role requires excellent English communication, the ability to handle busy periods, and strict adherence to cashiering procedures and daily accounting tasks to ensure guest satisfaction and smooth operations.

Qualifications

• Must have strong English communication skills and ability to read/write/speak clearly.
• Excellent guest service and problem solving abilities.
• Ability to work under pressure and coordinate with team during busy periods.

Responsibilities

• Check-in and check-out hotel guests in a confident, professional, and friendly manner.
• Handle PBX operations and voicemail/messages with accuracy and courtesy.
• Take hotel reservations and provide concierge information to guests.
• Adhere to cashiering procedures and balance shift transactions.
• Communicate VIP arrivals and services to relevant staff.
• Follow daily shift checklists and maintain data accuracy for guest records.

Skills

English literacy

Communication

Stress management

Customer service

Tools

PBX system

Job description

Carter Hospitality Group, LLC in Kissimmee, FL is seeking a friendly front desk agent to provide outstanding guest service. You will check guests in and out, manage PBX operations, take reservations, and offer concierge assistance with courtesy and accuracy.

The role requires excellent English communication, the ability to handle busy periods, and strict adherence to cashiering procedures and daily accounting tasks to ensure guest satisfaction and smooth operations.