Front Desk Agent | Guest Experience Champion

Davidson Hospitality Group; Key West (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereav.

Job summary

Key West Historic Inns, part of Davidson Hospitality Group, seeks a friendly Front Desk Agent to warmly welcome guests and manage reservations, check-ins and check-outs, and answer questions to ensure a seamless stay. You will be the first and last contact for guests, delivering personalized service in a bustling resort environment and assisting with requests while upholding our hospitality standards.

Experience in hospitality is preferred, and familiarity with PMS like StayNTouch or Opera is a

Qualifications

• Experience in customer service or hospitality preferred.
• Familiarity with hotel PMS like StayNTouch or Opera.
• Excellent communication and interpersonal skills.
• Organized with attention to detail.
• Ability to multitask in a fast-paced environment.
• English reading/writing/speaking required.

Responsibilities

• Welcome guests and assist with reservations.
• Process check-ins and check-outs.
• Answer questions and provide information about local area.
• Ensure a seamless guest stay and personalized service.

Skills

Customer service

Hospitality experience

Communication skills

PMS proficiency

English proficiency

Job description

Key West Historic Inns, part of Davidson Hospitality Group, seeks a friendly Front Desk Agent to warmly welcome guests and manage reservations, check-ins and check-outs, and answer questions to ensure a seamless stay. You will be the first and last contact for guests, delivering personalized service in a bustling resort environment and assisting with requests while upholding our hospitality standards.

Experience in hospitality is preferred, and familiarity with PMS like StayNTouch or Opera is a