Assistant Front Office Manager - Guest Experience Leader

Mr C. Hotels; Key West (FL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Mr C. Hotels in Key West, FL, is seeking a Front Office Assistant to support the Front Office Manager in supervising front desk teams and ensuring smooth guest experiences.

You will help greet guests, coordinate room assignments, and respond to guest needs with prompt, courteous service. The role requires knowledge of our property management system, cash handling, and the ability to work with multiple departments to maximize occupancy and revenue.

Qualifications

• Experience in hotel front desk operations.
• Strong guest-service orientation and problem solving.
• Ability to learn and adapt to shifting priorities.

Responsibilities

• Assist Front Office Manager in supervising front desk staff and PBX, including scheduling, training, and performance feedback.
• Greet and assist guests during check-in, check-out, and throughout stay.
• Anticipate and respond to guest needs, concerns, and complaints, ensuring issues resolved promptly.
• Maintain knowledge of front office operations, including the property management system, cash handling, and room inventory.
• Support coordination of room assignments, group blocking, and special requests, ensuring communication with Housekeeping, Engineering, and other departments as needed.
• Assist in monitoring occupancy levels and applying yield management techniques to maximize revenue.
• Maintain accurate financial transactions, including handling cash, checks, and credit card payments in accordance with company policies.
• Help implement and promote programs or initiatives to improve guest satisfaction and operational efficiency.
• Maintain compliance with all safety, security, and emergency procedures, including evacuation protocols and first aid response.
• Perform other duties as assigned by the Front Office Manager or hotel leadership.

Skills

Guest service

Team supervision

Cash handling

PMS knowledge

Communication skills

Tools

PMS (Property Management System)

Job description

Mr C. Hotels in Key West, FL, is seeking a Front Office Assistant to support the Front Office Manager in supervising front desk teams and ensuring smooth guest experiences.

You will help greet guests, coordinate room assignments, and respond to guest needs with prompt, courteous service. The role requires knowledge of our property management system, cash handling, and the ability to work with multiple departments to maximize occupancy and revenue.