Guest Experience Specialist – Front Desk

Reefhouse Resort & Marina; Key Largo (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Reefhouse Resort & Marina in Key Largo, FL, seeks a Front Desk Agent to deliver warm welcomes, handle check-ins/outs, and provide concierge-style guest services. You will recognize VIPs, coordinate with bell staff, and resolve guest requests with poise.

Ideal candidates have a high school diploma or GED, prior customer service experience, strong communication, and excellent time management. This role requires patience and a friendly, professional demeanor.

Qualifications

• High school diploma or GED.
• Previous customer service experience.
• Excellent interpersonal skills.
• Excellent written and verbal communication.
• Time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.

Responsibilities

• Greeting guests upon arrival and making them feel welcome
• Recognizing repeat, VIP status and/or loyalty
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care of administrative duties
• Delivering mail and messages
• Processing guest payments
• Coordinating with bell service and staff management
• Being a source of information to guests on various matters such as transport and restaurant advice
• Accommodating general and unique requests
• Diffusing conflict or tense situations with guests, handling guest opportunities

Skills

Excellent interpersonal skills

Excellent written and verbal comms

Time management

Organizational skills

Conflict resolution experience

Patience and listening skills

Education

High school diploma or GED

Job description

Reefhouse Resort & Marina in Key Largo, FL, seeks a Front Desk Agent to deliver warm welcomes, handle check-ins/outs, and provide concierge-style guest services. You will recognize VIPs, coordinate with bell staff, and resolve guest requests with poise.

Ideal candidates have a high school diploma or GED, prior customer service experience, strong communication, and excellent time management. This role requires patience and a friendly, professional demeanor.