Guest Experience Concierge - Front Desk (Casino)

Bally's Interactive; Oklahoma; Vor Ort; USD 25.000 - 34.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Health coverage plan

401(K) Company Match

Zusammenfassung

Bally's Lincoln Casino Resort in Oklahoma is seeking a guest-focused Front Desk Agent who will check guests in and out, manage reservations, and relay information to guests. You will be the first point of contact, delivering exceptional service and handling inquiries with a professional demeanor.

Responsibilities include greeting guests, processing payments, entering messages, and coordinating with housekeeping and facilities.

Qualifikationen

• Requires excellent customer service and communication skills.
• Must project a professional and positive image.
• Proficiency in typing and basic numeracy is expected.
• Ability to work a flexible schedule and stand for long periods.
• Bilingual is a plus.

Aufgaben

• Greet, check-in and check-out guests and assign rooms, issuing keys.
• Respond to inquiries about directions, hours, venues and events.
• Relays guest requests to appropriate staff and ensures timely follow‑through.
• Enter guest messages in the property management system and relay information.
• Answer calls promptly and follow department standards.
• Assist with reservations, posts charges to folios and resolves complaints.
• Communicate effectively during emergencies and liaise with housekeeping and facilities.

Kenntnisse

Customer service

Communication

Typing

Professional image

Multitasking

Ausbildung

High school diploma or GED

Jobbeschreibung

Bally's Lincoln Casino Resort in Oklahoma is seeking a guest-focused Front Desk Agent who will check guests in and out, manage reservations, and relay information to guests. You will be the first point of contact, delivering exceptional service and handling inquiries with a professional demeanor.

Responsibilities include greeting guests, processing payments, entering messages, and coordinating with housekeeping and facilities.