Guest Experience Front Desk Agent

Bally's; Lincoln (RI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Health coverage

Job summary

Bally's Lincoln is seeking a friendly and professional Front Desk Agent to check in/out guests, handle inquiries, and relay requests to the appropriate staff. The role requires strong communication, excellent customer service, and the ability to manage reservations in the property management system.

Responsibilities include greeting guests, registering and assigning rooms, handling calls and emails, and assisting with guest needs and complaints while maintaining accuracy in folios and charges.

Qualifications

• High school diploma or GED.
• Must project a professional and positive image.
• High energy level.
• Proficiency in typing.
• Excellent non-verbal communication skills – good posture, eye contact, positive body language.
• Must be able to communicate clearly and effectively with all employees and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Bilingual is a plus.

Responsibilities

• Checks in and out guests and handles reservations.
• Delivers messages and answers/routing calls.
• Responds to inquiries about property, hours of operation, and venues.
• Relays guest requests to appropriate staff and updates reservations in the PMS.
• Answers calls and emails promptly; assists guests with requests and complaints.
• Greets, registers, assigns rooms, and issues keys to arriving guests.
• Maintains knowledge of promotions and events; up-sells property amenities.
• Posts charges to guest folios and processes payments.
• Ensures compliance with department and property policies.

Skills

Customer service

Communication

Typing

Bilingual

Education

High school diploma or GED

Job description

Bally's Lincoln is seeking a friendly and professional Front Desk Agent to check in/out guests, handle inquiries, and relay requests to the appropriate staff. The role requires strong communication, excellent customer service, and the ability to manage reservations in the property management system.

Responsibilities include greeting guests, registering and assigning rooms, handling calls and emails, and assisting with guest needs and complaints while maintaining accuracy in folios and charges.