Guest Experience Concierge - Front Desk

TMC Group; Santa Barbara (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Collaborative culture

Growth opportunities

Design-forward workplace

Santa Barbara locale

Job summary

Drift Santa Barbara is seeking a Front Desk Agent to warmly welcome guests, manage check-in/out, and guide visitors to local dining and activities in a design-forward Santa Barbara setting. You’ll coordinate with housekeeping, maintenance, and leadership to ensure smooth operations and a memorable stay.

Ideal candidates bring hospitality or customer service experience, strong communication, tech comfort, and a genuine passion for creating outstanding guest experiences.

Qualifications

• Previous hospitality or customer service experience preferred.
• Strong communication and guest-relations skills.
• Comfortable using technology and learning new systems.
• Ability to multitask in a fast-paced, guest-facing environment.
• Reliable, organized, and calm under pressure.
• A genuine passion for creating great guest experiences.
• Team-player energy with the ability to collaborate across departments.

Responsibilities

• Welcome guests and create a memorable check-in and check-out experience.
• Anticipate guest needs, answer questions, and help guests navigate local dining and activities.
• Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership.
• Handle reservations, guest communication, and folio accuracy with care.
• Manage guest requests and follow through to ensure resolution.
• Maintain common-area readiness, cleanliness, and vibe.
• Assist with on-property retail, amenities, and delivery of guest items.
• Support concierge-style needs including recommendations and trip planning.
• Uphold Drift brand standards and contribute to a smooth, seamless guest journey.

Skills

Guest service

Communication

Tech literacy

Multitasking

Reliability

Organizational skills

Teamwork

Guest experience

Job description

Drift Santa Barbara is seeking a Front Desk Agent to warmly welcome guests, manage check-in/out, and guide visitors to local dining and activities in a design-forward Santa Barbara setting. You’ll coordinate with housekeeping, maintenance, and leadership to ensure smooth operations and a memorable stay.

Ideal candidates bring hospitality or customer service experience, strong communication, tech comfort, and a genuine passion for creating outstanding guest experiences.