Front Desk Agent -Drift Santa Barbara

TMC Group LLC; Santa Barbara (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Growth opportunities

Beautiful work environment

Collaborative team culture

Design-forward workplace

Job summary

Drift Santa Barbara is seeking a Front Desk Agent to greet guests, manage check-ins/outs, and help create a memorable stay. You’ll work with housekeeping, F&B and leadership to ensure seamless operations and a warm guest experience.

We value hospitality-minded individuals with strong communication, multitasking in a fast-paced environment, and a collaborative spirit. This on-site role offers growth in hotel operations and a design-forward workplace in the heart of Santa Barbara.

Qualifications

• Previous hospitality or customer service experience preferred.
• Strong communication and guest-relations skills.
• Comfortable using technology and learning new systems; able to multitask in a fast-paced, guest-facing environment.
• Reliable, organized, and calm under pressure.
• Genuine passion for creating great guest experiences.
• Team-player energy with the ability to collaborate across departments.

Responsibilities

• Welcome guests and create a memorable check-in and check-out experience.
• Anticipate guest needs, answer questions, and help guests navigate local dining and activities.
• Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership.
• Handle reservations, guest communication, and folio accuracy with care.
• Manage guest requests and follow through to ensure resolution.
• Maintain common-area readiness, cleanliness, and vibe.
• Assist with on-property retail, amenities, and delivery of guest items.
• Support concierge-style needs including recommendations and trip planning.
• Uphold Drift brand standards and contribute to a smooth, seamless guest journey.

Skills

Guest relations

Communication

Team player

Multitasking

Job description

Drift Santa Barbara Front Desk Agent

What You'll Do

• Welcome guests and create a memorable check-in and check-out experience
• Anticipate guest needs, answer questions, and help guests navigate local dining and activities
• Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership
• Handle reservations, guest communication, and folio accuracy with care
• Manage guest requests and follow through to ensure resolution
• Maintain common-area readiness, cleanliness, and vibe
• Assist with on-property retail, amenities, and delivery of guest items
• Support concierge-style needs including recommendations and trip planning
• Uphold Drift brand standards and contribute to a smooth, seamless guest journey

What We're Looking For

• Previous hospitality or customer service experience preferred
• Strong communication and guest-relations skills
• Comfortable using technology and learning new systemsAbility to multitask in a fast-paced, guest-facing environment
• Reliable, organized, and calm under pressure
• A genuine passion for creating great guest experiences
• Team-player energy with the ability to collaborate across departments

Why You'll Love Working at Drift

• A supportive, collaborative team culture
• Opportunities for growth across hotel operations
• Beautiful, design-forward work environment in the heart of Santa Barbara
• A company that values people, creativity, and a modern approach to hospitality

If you love people, love the details, and want to be part of a team that genuinely enjoys showing up each day, you'll fit right in at Drift Santa Barbara. We're looking for Front Desk Agents who bring warmth, curiosity, and a guest-first mindset to every interaction. With excellent benefits, a supportive team, and a work environment built around trust and collaboration, Drift is a place where you can grow your hospitality career and have fun doing it.