Front Desk & Guest Experience Specialist

24-7 Hotel Management; Santa Barbara (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid vacation

Paid training

Health insurance

Vision insurance

Dental insurance

Life insurance

Discounted room nights

Job summary

24-7 Hotel Management is seeking a friendly Guest Services Agent in Santa Barbara, CA. You will greet guests, check them in/out, and ensure an exceptional experience from arrival to departure.

You will assist with room assignments, answer service questions, and help guests plan activities while upholding the hotel’s standards. This role requires strong communication, multitasking, and a warm, professional demeanor.

Qualifications

• Exceptional interpersonal skills.
• Ability to communicate with guests from diverse backgrounds.
• Knowledge of local events to provide informed recommendations.
• Willingness to multitask and adapt to changing priorities.

Responsibilities

• Check-in and check-out guests while ensuring a positive experience.
• Greet, register and assign rooms in a friendly manner.
• Answer inquiries about hotel services, dining and directions.
• Maintain records of room availability and guest accounts.
• Compute bills, collect payments and post charges as needed.
• Make reservations for restaurants, transportation or entertainment.
• Deposit valuables in hotel safe and assist with lead capacity duties.

Skills

Interpersonal skills

Customer service

Communication

Multitasking

Cultural awareness

Verbal & written comms

Tools

Switchboard

Computer keyboard

Job description

24-7 Hotel Management is seeking a friendly Guest Services Agent in Santa Barbara, CA. You will greet guests, check them in/out, and ensure an exceptional experience from arrival to departure.

You will assist with room assignments, answer service questions, and help guests plan activities while upholding the hotel’s standards. This role requires strong communication, multitasking, and a warm, professional demeanor.