Guest Experience Agent - Front Desk & Hospitality Growth

TMC Hospitality; Santa Barbara (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Drift Santa Barbara is seeking a Front Desk Agent who brings warmth, curiosity, and a guest-first mindset to every interaction. You’ll welcome guests, help them navigate local dining and activities, and ensure a smooth check-in and check-out experience.

This role emphasizes teamwork, effective communication, and the ability to juggle multiple tasks in a fast-paced hotel environment. You’ll collaborate with housekeeping, maintenance, and concierge services to deliver thoughtful, memorable

Qualifications

• Previous hospitality or customer service experience preferred.
• Strong communication and guest-relations skills.
• Comfortable using technology and learning new systems.
• Ability to multitask in a fast-paced, guest-facing environment.
• Reliable, organized, and calm under pressure.
• A genuine passion for creating great guest experiences.
• Team-player energy with the ability to collaborate across departments.

Responsibilities

• Welcome guests and create a memorable check-in and check-out experience
• Anticipate guest needs, answer questions, and help guests navigate local dining and activities
• Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership
• Handle reservations, guest communication, and folio accuracy with care
• Manage guest requests and follow through to ensure resolution
• Maintain common-area readiness, cleanliness, and vibe
• Assist with on-property retail, amenities, and delivery of guest items
• Support concierge-style needs including recommendations and trip planning
• Uphold Drift brand standards and contribute to a smooth, seamless guest journey

Skills

Hospitality experience

Strong communication

Guest-relations

Multitasking

Team-player

Tech-savvy

Job description

Drift Santa Barbara is seeking a Front Desk Agent who brings warmth, curiosity, and a guest-first mindset to every interaction. You’ll welcome guests, help them navigate local dining and activities, and ensure a smooth check-in and check-out experience.

This role emphasizes teamwork, effective communication, and the ability to juggle multiple tasks in a fast-paced hotel environment. You’ll collaborate with housekeeping, maintenance, and concierge services to deliver thoughtful, memorable