Front Desk Agent -Drift Santa Barbara

TMC Group; Santa Barbara (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Collaborative culture

Growth opportunities

Design-forward workplace

Santa Barbara locale

Job summary

Drift Santa Barbara is seeking a Front Desk Agent to warmly welcome guests, manage check-in/out, and guide visitors to local dining and activities in a design-forward Santa Barbara setting. You’ll coordinate with housekeeping, maintenance, and leadership to ensure smooth operations and a memorable stay.

Ideal candidates bring hospitality or customer service experience, strong communication, tech comfort, and a genuine passion for creating outstanding guest experiences.

Qualifications

• Previous hospitality or customer service experience preferred.
• Strong communication and guest-relations skills.
• Comfortable using technology and learning new systems.
• Ability to multitask in a fast-paced, guest-facing environment.
• Reliable, organized, and calm under pressure.
• A genuine passion for creating great guest experiences.
• Team-player energy with the ability to collaborate across departments.

Responsibilities

• Welcome guests and create a memorable check-in and check-out experience.
• Anticipate guest needs, answer questions, and help guests navigate local dining and activities.
• Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership.
• Handle reservations, guest communication, and folio accuracy with care.
• Manage guest requests and follow through to ensure resolution.
• Maintain common-area readiness, cleanliness, and vibe.
• Assist with on-property retail, amenities, and delivery of guest items.
• Support concierge-style needs including recommendations and trip planning.
• Uphold Drift brand standards and contribute to a smooth, seamless guest journey.

Skills

Guest service

Communication

Tech literacy

Multitasking

Reliability

Organizational skills

Teamwork

Guest experience

Job description

If you love people, love the details, and want to be part of a team that genuinely enjoys showing up each day, you’ll fit right in at Drift Santa Barbara. We’re looking for Front Desk Agents who bring warmth, curiosity, and a guest-first mindset to every interaction. With excellent benefits, a supportive team, and a work environment built around trust and collaboration, Drift is a place where you can grow your hospitality career and have fun doing it.

What You’ll Do

• Welcome guests and create a memorable check-in and check-out experience
• Anticipate guest needs, answer questions, and help guests navigate local dining and activities
• Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership
• Handle reservations, guest communication, and folio accuracy with care
• Manage guest requests and follow through to ensure resolution
• Maintain common-area readiness, cleanliness, and vibe
• Assist with on-property retail, amenities, and delivery of guest items
• Support concierge-style needs including recommendations and trip planning
• Uphold Drift brand standards and contribute to a smooth, seamless guest journey

What We’re Looking For

• Previous hospitality or customer service experience preferred
• Strong communication and guest-relations skills
• Comfortable using technology and learning new systems
• Ability to multitask in a fast-paced, guest-facing environment
• Reliable, organized, and calm under pressure
• A genuine passion for creating great guest experiences
• Team-player energy with the ability to collaborate across departments

Why You'll Love Working at Drift

• A supportive, collaborative team culture
• Opportunities for growth across hotel operations
• Beautiful, design-forward work environment in the heart of Santa Barbara
• A company that values people, creativity, and a modern approach to hospitality