Guest Experience Concierge

InterContinental 62s Group plc; Fort Campbell North (KY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

InterContinental 62s Group plc is hiring a Front Desk Agent to warmly welcome guests, manage bookings, and handle check-in/check-out with accuracy. You will acknowledge loyalty members, upsell services, and provide local information to ensure a friction-free stay.

The role requires strong communication, problem-solving, and basic tech skills, with flexibility for night, weekend, and holiday shifts. A high school diploma is expected; college degree is a plus. Competitive benefits are offered.

Qualifications

• Experience in front desk or guest services preferred.
• Able to handle cash and card transactions accurately.
• Strong communication and problem-solving skills required.

Responsibilities

• Welcome guests warmly to start a memorable experience.
• Acknowledge IHG Rewards Club members and returning guests.
• Manage bookings and upsell additional services.
• Handle cash/credit transactions accurately.
• Check guests in and out, issue room keys, and secure deposits.
• Anticipate guest needs and respond to requests and concerns.
• Maintain safety procedures and report incidents.
• Act as a brand ambassador and stay informed about daily events.

Skills

Guest service

Communication

Problem solving

Tech savvy

Flexible shifts

Customer focus

Team player

Education

High school diploma

College degree bonus

Tools

POS system

Job description

InterContinental 62s Group plc is hiring a Front Desk Agent to warmly welcome guests, manage bookings, and handle check-in/check-out with accuracy. You will acknowledge loyalty members, upsell services, and provide local information to ensure a friction-free stay.

The role requires strong communication, problem-solving, and basic tech skills, with flexibility for night, weekend, and holiday shifts. A high school diploma is expected; college degree is a plus. Competitive benefits are offered.